This Privacy Policy explains how Still The Smiths ("we" or "us") collects, uses and protects your personal information when you visit our website. We are committed to safeguarding your privacy and ensuring that your personal data is handled in a transparent and secure manner. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR), to protect your rights and information.
Information You Provide Directly: When you fill out our contact form (for example to book us or ask a question), we collect the information you submit. This typically includes your name, email address and any other details you choose to provide in your message. We only collect what you voluntarily give us.
Automatically Collected Data: Like most websites, our site collects certain technical data automatically when you visit. This may include your IP address, browser type, device information and browsing actions on our site (e.g. pages viewed and time spent). We may use cookies and similar tracking technologies to gather this data (see Cookies below). This information helps us understand how visitors use the site and improve our services.
We use the information we collect for the following purposes:
Providing Services and Responses: If you contact us through the site, we will use your information (like your email) to respond to your enquiry, process your booking request or provide the information you requested. We will use your details solely for the purpose of communicating with you about your enquiry or our band.
Website Improvement: We use aggregated non-personal data (such as website analytics) to understand how our site is used. This helps us troubleshoot issues, analyse the effectiveness of our content and improve the website's functionality and user experience.
Security and Legal Compliance: We may use your information to help monitor and maintain the security of our website and to comply with any legal obligations. For example, we might keep server logs or backups that incidentally include IP addresses for security auditing purposes.
We will not use your personal information for any purposes other than those described above without obtaining your consent unless otherwise required or permitted by law.
We do not sell or rent your personal information to third parties. However, we may share certain data in the following circumstances:
Service Providers: We use trusted third-party service providers to help us operate and improve the website. For instance, we may use website hosting services or analytics services (such as Google Analytics) that involve processing of data. These providers may have access to technical or personal data as needed to perform their functions on our behalf but they are not permitted to use it for their own purposes. We ensure any such partners are obligated to keep your data confidential and secure.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. For example, if we're required by a court order or need to enforce our legal rights (such as addressing fraudulent activity or security violations), we might share data as necessary for compliance.
Business Transfers: If in the future our band’s website or business structure changes (for example through a reorganisation or transferring the site to a different owner), user information might be transferred to the new owner so that the website can continue to operate. If that happens, we would ensure your data remains protected and subject to the same principles outlined here.
We may also share aggregated information that does not identify individuals (for example total website visit statistics) publicly or with partners to highlight interest in our band. This aggregate data will not include any personal details.
Our website uses cookies, which are small text files placed on your device, to enhance your experience and gather usage data. Specifically:
Usage of Cookies: We use cookies for analytics and performance purposes. For example, cookies help us count visitors and see how they navigate the site which in turn helps us improve the website’s design and content. We may also use cookies to remember certain preferences (like if you dismiss a notification) to make your experience smoother.
Third-Party Cookies: Some cookies may be set by third-party services we use. For instance, if we use Google Analytics, Google may set its own cookies to help us analyse site traffic. Similarly, if our site features content from platforms like YouTube, Spotify or social media (for example embedded videos or music players), those platforms might set cookies when you interact with that content.
Your Choices: You have the option to disable cookies through your browser settings. You can remove existing cookies and set your browser to refuse new cookies. Doing so will not prevent you from using our website but note that certain features might not work as intended if cookies are disabled. By continuing to use our site without disabling cookies, you consent to our use of them as described in this Policy.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. For example, our website employs HTTPS encryption to secure data in transit and we restrict access to personal data to only those in our team who need it to perform their duties.
We also maintain safeguards such as firewalls and regular monitoring of our systems for vulnerabilities. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You share information with us at your own risk but we will always do our best to ensure its safety
You have certain rights regarding your personal information. This includes:
Right of access: You can request a copy of the personal data we hold about you and information about how we process it.
Right of Correction: S If any personal information we have about you is incorrect or out of date, you have the right to request that we correct or update it.
Right of Deletion: You can ask us to delete the personal information we hold about you. If you withdraw a booking enquiry or simply no longer want us to have your contact details on file, we will erase your data upon request provided we do not have a legal obligation to retain it.
Right to Object or Restrict Processing: You have the right to object to certain uses of your data. For example, if in the future we were to send any promotional communications, you could opt out. You may also request that we limit processing of your data (for instance if you believe the data is inaccurate or you have concerns with our processing).
To exercise any of these rights, please contact us (see Contact below). We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note we may need to verify your identity before fulfilling certain requests to ensure we protect your information from unauthorised access.
Our website may include links to third-party websites or services (for example a link to our Facebook page, YouTube videos or ticket booking sites for shows). Please be aware that once you leave our site or interact with a third-party element, this Privacy Policy no longer applies. We do not control the privacy practices or content of external websites.
If you visit an external link, any information you provide to those sites is governed by their own privacy policies not ours. We recommend you review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy or security of websites that we do not operate.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. When we update the policy, we will revise the "Last Updated" date at the top of this page. Any changes will become effective when posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes, we may also provide a more prominent notice (such as a website banner or a notification). Your continued use of the website after any updates constitutes your acceptance of the revised policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please feel free to contact us. You can reach us by visiting our Contact page on the website or by emailing us at stillthesmiths4@gmail.com. We are happy to answer your questions and address any issues you may have.